Stop Worrying about your Production Servers
Let Emind Systems maintain and service your production servers and data center resources so that you can invest your energy in developing your business. Emind is highly experienced in supporting production data center operations – either physical or cloud-based IT infrastructures. Emind offers the ideal way to reduce server and network headaches and ensure efficient and effective operation and maintenance. Our team is trained to work closely with your development team to ensure the best operational life cycle.
Companies operate differently – Emind provides flexible and customizable service packages so that you can decide what’s really necessary for your network. We believe our clients should be able to choose the kind of support that suits both their needs and budget. Emind offers a comprehensive set of service features from which you can select and even modify the various elements to meet your company’s needs and budget:
- From round-the-clock 15 minute response time to office hours only support – available as needed on a flexible SLA basis.
- Automated trouble-tickets activate fault response processes.
- Flexible delivery process: monitoring alerts, email, SMS or phone.
- Hosted monitoring system
- Notifications about scheduled maintenance, degradation of service, etc.
- Total visibility for customers.
- Extensive knowledge base.
- Accumulated information based upon actual fault isolation and troubleshooting experience.
- Information and processes available for all our customers.
- Ensures rapid turn-around time.
Flexible Service Level Agreements
Data Center Support can be provided on a 9 to 5 basis or full 24/7 or whatever you require. Our SLAs include a dynamic range of consultancy and support terms that can even be limited to reserving a set number of hours per month for the support tasks that you specify in the SLA. The SLA timeframe can even be extended on an “as-required” basis without having to modify basic pricing terms. Emind’s SLAs ensure that there is always a package that will meet a company’s needs.
Emind provides you with a cost-effective solution that will keep your IT environment humming. Emind’s Managed Services reduce your IT staffing needs and costs by letting us handle all your network management and support.
And when a problem is not immediately resolvable by our remote service team, we offer you the backing of our in-house engineers to handle any job, with their wealth of knowledge and experience.
Emind’s Hosted Monitoring system – a lightweight agent that runs on any Windows or Linux machine – provides real-time visibility about an entire system’s configuration. Hosted Monitoring continually checks the health of your system providing notifications which are sent to any browser via your computer, email, SMS, phone, or REST API. It works with a broad range of protocols and services so it can be easily integrated into any existing IT system: HTTP, HTTPS, PING, PORT, DNS, SMTP, POP3, FTP, URL, Services, Processes or any other custom monitors that customers may request.